Frequently Asked Questions
Can’t find what you’re looking for? Contact our Customer Care below.

Call our Customer Care Team

+1 800 223 7610 (Americas)

+39 02 4399 8986 (International)

Email Customer Care

Press and Social Media Collabs

Shipping >
Shipping >
Returns >
Privacy Policy >
Customer Service >

We offer free shipping! Your order will usually take 5-6 business days to arrive. If you have questions about your order or delivery, get in touch with us at


We think you’ll love your new frames! But if not, you can decide to return any product purchased on for a full refund within 45 days of receipt. Reach out to us at with your order number and request. We will send you your return label and instructions. (We're working on an online return center experience coming soon)

Read more.

Privacy Policy

We don’t give out or sell your info to anyone else. When we’ve got something great to share, you’ll receive occasional newsletters from us. (You can always unsubscribe.)

Read more.

Customer Service

We’re always here to help! If you need more info or have questions for us, get in touch at